Quality Guarantee
If you're not satisfied, Lord Grimley is not satisfied... and we begin
wondering who's up for the chop (and we do mean that literally). We're
proud of the products we sell and want you to be happy you bought from
us. If you are not absoluetly satisfied with your purchase from Lord
Grimley's Manor contact us immediately, (at order@lordgrimley.com), and
we'll do all we can to set things right.
Secure Shopping
The Internet is a dangerous place anymore, with many unscrupulous
people running amok. Lord Grimley's Manor uses SSL encryption, (the
industry standard), for online credit card scrutiny. We don't see your
credit card information and it isn't stored on our servers, so you
don't have to worry about evil hackers stealing your information.
When checking out you will see a small padlock at the bottom right hand
corner of your browser indicating that the information you send is
encrypted and therefore safe.
One final note - please DO NOT send credit card information via e-mail,
as it is not secure and your information could be stolen. We will never
ask you for such information via e-mail.
We hope this puts you at ease (at least a little... so far as shopping
security is concerned... I mean, we do sell Halloween stuff here, some
fright is always good). If you have any questions about our security
precautions please contact us immediately.
We currently accept only MasterCard, Visa, and PayPal payments via our
website.
Price Match Guarantee
Lord Grimley works us hard to make sure his products have the best
pricing around. Sometimes though, we goof up.
If you see an item we have for sale cheaper someplace else, we'll match
their price.
The item must be regularly priced at an actual retail establishment...
no auctions will be considered. You supply us with the name of the
store, (or their web address), what they're selling cheaper than us,
and we'll send a couple dozen minions over there to break his arms...
erm... investigate.
If somebody else is selling the same item for a lower price we'll match
it - and since we're honest we'll change the price for everybody. You
not only help yourself, but you save everybody some money and becom a
hero to millions of shoppers! Isn't that wonderful?
Shipping
We grew up on a steady diet of Bugs Bunny cartoons are were horrified
to learn that you can't place an order for something and have it arrive
instantly at your door in real life. We're sure you share that feeling,
but bear with us, we do the best we can.
We process most orders within 24 hours and ship within 2-3 business
days of receipt of your order. Due to the high volume of sales as
Halloween approaches it can take a little longer to get things off on
their way, we ask you to plan accordingly. You're much better off
planning ahead and placing an order before October 15th, than waiting
until the last moment only to find that everybody else in America had
the same idea (the situation is very similar to "Christmas Shopping" -
you procrastinators know who you are, it's no use complaining to us
because we couldn't ship that clown outfit you ordered on the 28th to
Alaska in time for the 31st).
Most of our items are currently in stock at one of our various
warehouses (we scatter them like rats' nests across the country....
sometimes we disguise them as Dair Queens or something just to be
sneaky). However, it is possible for some items to suddenly sell out
and yet remain for sale on our website; in these instances we will
inform you as soon as possible and place said item on backorder.
Backordered items will ship to you as soon as we receive them. If you
do not wish to wait you may contact us at any time, (prior to shipment
of the item), to cancel your order.
All orders placed through our website are sent to you from one of our
warehouses via UPS Standard Ground Service. Depending on where you live
in relation to the shipping warehouse it could take 3 to 7 business
days to receive your package. We'll send the UPS tracking number to you
so you'll be able to figure out exactly where your stuff is at any
given time.
Please be aware that since we have a number of different warehouse
scattered across the country your order could arrive in a number of
different boxes (no, we don't mean the Goon will break it and ship
pieces to you in different boxes... we mean if you order two things
they may turn up in two different boxes). Do not be alarmed at this,
we've given everybody explicit instructions about checking for
hitch-hiking minions, monsters, and spiders.
Please note that we cannot guarantee delivery times - if you need an
item by a certain date, plan ahead.
At this time we cannot offer expedited shipping (but we know this
causes some people undue pain and suffering... as much as we enjoy
that, we're working to change this unplesant situation as quickly as we
can).
Please note that we only offer shipping to US locales... no
international shipments at this time. Sorry.
Returns, Exchanges,
and Refunds
We know how it is, (we shop online too, you know), you see that great
photograph of a vampire mask and it's only when you get it that you
realize it's sized for a child's head and not an adult's. Sure, it said
taht right there on the website, (though sometimes important
information like that is left out, we've seen it happen), but you just
didn't notice... and now you're annoyed.
Don't be annoyed, we want to help.
If you need to return an item to use, please contact us within 30 days
of product receipt (order@lordgrimley.com). Please DO NOT send returns
without contacting us first. If you send a package to us there's no
telling what might happen, we won't be able to track it, and we won't
be able to process your exchange or refund properly.
For new unused products returned with 30 days of your receipt and
received in good condition, we will provide a full refund or exchange
credit, excluding shipping costs.
NOTE: We DO NOT accept any returns or refunds, (except in cases where
we made a mistake), between October 15th and December 2nd of any given
year. We apologize for this but it is necessary to avoid complete chaos
(you'd be surprised at how many people just want to "rent" a costume
from a retail outlet).
Ship all returns to:
Lord Grimley's Manor
Attn: Returns
118 Chicory Ln
Lafayette, LA 70506
Include a brief not about why you are returning the item and whether
you'd like an exchange or a refund.
Privacy
Lord Grimley firmly believes in your privacy. You have our word that we
will not share or sell your personal information with outside
individuals or companies except where necessary to fulfil your order /
wishes. If you have any questions or concerns about this please contact
a minion immediately.
Any other information about you or your computer that we might collect,
(ISP address for example), is used only to verify the authenticity of
the sale and is saved only for that purpose.
This site, (
www.lordgrimley.com),
may contain links to other [outside] websites. We are not responsible
for the privacy practices or the content of those sites.
OPT OUT
You have the option of receiving, from time to time, news and
information from Lord Grimley, when you activate your account with us.
You may change your mind at any time by logging in to your account,
contacting a minion at
webhead@lordgrimley.com,
telephoning us at 337-984-7830, or sending a letter to Lord Grimley's
Manor, 118 Chicory Ln, Lafayette, LA 70506.
